Terms of Service

1. Acceptance of Terms

By accessing or using ChatBot AI's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

These terms apply to all users of the service, including without limitation users who are merchants, customers, browsers, vendors, and contributors of content.

2. Description of Service

ChatBot AI provides an artificial intelligence-powered customer support chatbot service designed to integrate with Shopify stores. Our service includes:

• Automated customer support responses
• Order tracking and status updates
• FAQ automation
• Customer recognition and personalization
• Escalation to human support agents
• Analytics and reporting dashboard

We reserve the right to modify, suspend, or discontinue any part of our service at any time with or without notice.

3. User Accounts

To use our service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to:

• Provide accurate and complete account information
• Keep your account information updated
• Maintain the security of your account
• Notify us immediately of any unauthorized use
• Accept responsibility for all account activity

4. Acceptable Use Policy

You agree not to use our service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit malicious code or harmful content
• Interfere with service security or functionality
• Collect user data without proper consent
• Impersonate others or provide false information
• Engage in spam or unsolicited communications
• Use the service for competitor analysis or reverse engineering

We reserve the right to suspend or terminate accounts that violate this policy.

5. Payment Terms

Our service is available under various pricing plans. By subscribing to a paid plan, you agree to:

• Pay all applicable fees and charges
• Provide current and accurate billing information
• Accept automatic recurring charges
• Pay any applicable taxes

Billing and Refunds

• Fees are charged in advance on a monthly or annual basis
• No refunds are provided for partial billing periods
• You may cancel your subscription at any time
• Service continues until the end of the paid period after cancellation

6. Intellectual Property Rights

ChatBot AI and its original content, features, and functionality are owned by ChatBot AI, Inc. and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Your Data

You retain all rights to your data, including customer information, chat logs, and store data. By using our service, you grant us a limited license to process this data solely for providing our services.

Our Data

We retain ownership of our AI models, algorithms, analytics, and any derived insights from aggregated, anonymized data usage across our platform.

7. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our service. By using our service, you consent to the collection and use of information in accordance with our Privacy Policy.

You are responsible for ensuring you have proper consent from your customers before collecting their data through our chatbot service.

8. Service Availability

While we strive to provide reliable service, we do not guarantee uninterrupted access. Our service may be temporarily unavailable due to:

• Scheduled maintenance
• Emergency repairs
• Third-party service outages
• Force majeure events

We will provide reasonable notice of scheduled maintenance when possible.

9. Limitation of Liability

To the maximum extent permitted by law, ChatBot AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, or goodwill, arising out of or related to your use of our service.

Our total liability to you for any claim arising out of or relating to these terms or our service shall not exceed the amount you paid us in the twelve months preceding the claim.

10. Warranty Disclaimer

Our service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that our service will be uninterrupted, error-free, or completely secure. You use our service at your own risk.

11. Termination

You may terminate your account at any time by canceling your subscription through your account dashboard or by contacting us.

We may terminate or suspend your account immediately, without prior notice, if you breach these terms or engage in activities that harm our service or other users.

Upon termination, your right to use our service will cease immediately, and we may delete your account data after a reasonable period.

12. Changes to Terms

We reserve the right to modify these terms at any time. If we make material changes, we will notify you by email or through prominent notice in our service at least 30 days before the changes take effect.

Your continued use of our service after the changes take effect constitutes acceptance of the new terms.

13. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any disputes arising under these terms shall be resolved in the state or federal courts located in San Francisco, California.