Get in Touch
We're here to help you succeed with Order Genie. Reach out with any questions or feedback.
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Quick Answers
Before reaching out, see if we've already answered your question
How quickly do you respond?
We typically respond to support requests within 24 hours, and priority support customers get responses within 4 hours during business hours.
Do you offer phone support?
Currently, we provide email and chat support. Phone support is available for enterprise customers on request.
Can you help with setup?
Absolutely! We offer guided setup assistance and onboarding calls for Growth and Pro plan customers.
What about enterprise solutions?
We offer custom enterprise solutions with dedicated support, custom integrations, and volume pricing. Contact our sales team to learn more.
Still have questions?
View our complete FAQ →Our Office
Our development team is based in Dhaka, Bangladesh, where we build innovative solutions for Shopify merchants worldwide.
Address
Rampura, Banasree
Dhaka 1219
Bangladesh
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM BST
Weekend: Emergency support only